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Privacy Policy

Effective Date: December 2025

Last Updated: December 2025

Business: EMJ SOLUTIONS LLC (“EMJ Solutions,” “we,” “us,” or “our”)

Location: 155 Willowbrook Blvd, Ste 110, Wayne, NJ 07470

Your privacy is important to us. This Privacy Policy explains how EMJ Solutions LLC collects, uses, shares, stores, and protects your personal information when you use our Website or engage with our services, including professional painting, home improvement, and car detailing.

By accessing our Website, submitting any forms, or booking services, you consent to the practices described in this Privacy Policy.

  1. INTRODUCTION

This Privacy Policy applies to all users of the EMJ Solutions LLC Website and customers who contact us via phone, email, forms, or social media. It governs how we collect, use, disclose, and safeguard information during your interaction with our services.

If you do not agree to the terms outlined in this Privacy Policy, please discontinue use of our Website and refrain from submitting personal information.

We reserve the right to update or modify this policy at any time. Updates will be reflected on this page with a revised “Last Updated” date. Continued use of our Website constitutes acceptance of the updated terms.

  1. INFORMATION WE COLLECT

We collect information in several ways to help us provide high-quality painting, detailing, and home improvement services.

2.1 Personal Information You Provide Directly

You may provide personal information through:

  • Contact forms
  • Estimate request forms
  • Service booking requests
  • Email communications
  • Phone calls or text messages
  • Social media messaging

Personal information may include:

  • Full name
  • Email address
  • Phone number
  • Address or property location
  • Vehicle details (make, model, condition)
  • Service preferences
  • Photos of property or vehicle (optional)
  • Payment information (processed securely through our billing provider)
  • Messages, notes, or instructions regarding services

We collect only the information necessary to process your request and deliver our services.

2.2 Automatically Collected Information

When you visit our Website, certain information is collected automatically through cookies and analytical tools, such as:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages viewed
  • Time spent on Website
  • Clicks, actions, and interactions
  • Date and time of visit
  • Website performance and technical data

These details help us analyze Website traffic, improve performance, and enhance user experience.

2.3 Cookies & Tracking Technologies

We may use the following technologies:

Cookies

Small data files are stored on your browser to improve functionality and remember your preferences.

Analytics tools

Such as Google Analytics, to analyze user behavior.

Tracking pixels or tags

For marketing and performance tracking.

You may block cookies through your browser settings, but certain Website features may not function properly.

2.4 Information from Third Parties

We may receive information from:

  • Social media platforms
  • Advertising partners
  • Review platforms (Google, Yelp, etc.)
  • Referral partners such as realtors, property managers, or local businesses

This may include contact details or service-related notes.

  1. HOW WE USE YOUR INFORMATION

EMJ Solutions LLC uses collected information to operate efficiently, communicate clearly, and deliver an exceptional customer experience.

3.1 Service Delivery

Your information is used to:

  • Respond to inquiries
  • Provide free painting estimates
  • Confirm appointments
  • Prepare for scheduled services
  • Customize detailing or painting services
  • Contact you regarding updates
  • Deliver invoices, receipts, or confirmations
  • Handle customer requests and follow-up

3.2 Communication Purposes

We may contact you through:

  • Email
  • Phone
  • SMS
  • Social media
  • Website chat (if applicable)

Purposes include:

  • Appointment reminders
  • Service confirmations
  • Follow-ups
  • Customer satisfaction checks
  • Responses to inquiries
  • Updates to policies or service offerings

3.3 Marketing & Promotional Communication

With your permission, we may use your information for:

  • Newsletters
  • Special promotions
  • Service announcements
  • Seasonal deals
  • Loyalty program updates
  • Re-engagement offers

You may opt out of marketing communications at any time using the unsubscribe link or by contacting us directly.

3.4 Website Improvement & Analytics

We use analytics and tracking data to:

  • Enhance Website functionality
  • Improve content relevance
  • Identify trends
  • Fix technical issues
  • Measure performance and traffic
  • Understand user interactions

3.5 Legal Obligations

We may use or disclose information to comply with:

  • Local, state, or federal laws (including New Jersey regulations)
  • Tax reporting requirements
  • Safety and fraud prevention measures
  • Court or legal requests
  1. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information. However, we may share information with reliable partners who assist in our operations.

4.1 Service Providers & Business Partners

These may include:

  • Payment processors
  • Website hosting providers
  • Email marketing services
  • Customer relationship management tools
  • IT and security providers
  • Subcontractors assisting with painting or detailing jobs (when required)

These parties are required to protect your data and use it only for service-related purposes.

4.2 Third-Party Tools

If you interact with embedded third-party content or tools, your information may be shared with:

  • Google Analytics
  • Facebook/Instagram (for ad targeting)
  • Review platforms
  • Map or geolocation tools

4.3 Business Transfers

If EMJ Solutions LLC undergoes:

  • Merger
  • Acquisition
  • Restructuring
  • Business sale

your information may transfer to the new entity, with continued protection under similar privacy terms.

4.4 Legal Requirements

We may disclose information if required to:

  • Protect our rights
  • Enforce policies
  • Respond to government requests
  • Investigate claims of fraud, misuse, or threats
  1. DATA SECURITY & INFORMATION PROTECTION

We implement industry-standard measures to protect your personal information.

Security methods include:

  • SSL encryption on our Website
  • Secured hosting environments
  • Limited access to employee/contractor systems
  • Encrypted payment processing (no card data stored on our servers)
  • Regular security audits
  • Monitoring for suspicious activity

Despite our efforts, no method of transmission over the internet is 100% secure. By using our Website, you acknowledge this inherent risk.

  1. DATA RETENTION

We retain personal information only as long as necessary for:

  • Providing services
  • Maintaining business records
  • Tax, accounting, or legal compliance
  • Customer service follow-up
  • Future service requests

Retention periods vary depending on service type, legal requirements, and communication needs.

If you want your information deleted earlier, you may request removal (see Section 10).

  1. CUSTOMER RIGHTS & DATA CONTROL

Depending on your region (including New Jersey residents), you may have rights regarding your personal information.

7.1 Right to Access

You may request:

  • What personal information we hold
  • How it is used
  • With whom it is shared

7.2 Right to Correct

You may correct inaccurate or outdated information at any time.

7.3 Right to Delete

You may request deletion of:

  • Contact details
  • Service history
  • Files containing personal data

We may retain information where required by law.

7.4 Right to Opt Out of Marketing

You may opt out via:

  • Email unsubscribes
  • Text reply (STOP)
  • Direct request to our team

Service-related notifications cannot be opted out as they are part of contract fulfillment.

7.5 Right to Restrict Processing

You may request that we limit how your information is used.

  1. CHILDREN’S PRIVACY

Our services and Website are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors.

If you believe a minor has submitted information, contact us immediately and we will remove it.

  1. THIRD-PARTY LINKS & EXTERNAL WEBSITES

Our Website may include links to third-party pages or resources.
EMJ Solutions LLC is not responsible for:

  • Privacy practices
  • Data collection
  • Security policies
  • Content accuracy

of external websites.

Users are encouraged to read third-party privacy policies before interacting with such platforms.

  1. REQUESTS, QUESTIONS & DATA MANAGEMENT

To exercise your privacy rights or request information deletion, you may contact us at:

Address: 155 Willowbrook Blvd, Ste 110, Wayne, NJ 07470

We will respond within a reasonable timeframe and in accordance with applicable law.

  1. SOCIAL MEDIA INTERACTIONS

If you engage with EMJ Solutions LLC on social media (Facebook, Instagram, Google, TikTok, etc.):

  • Your interactions may be visible to the public
  • Your profile information may be accessible to us
  • Messages sent through social platforms may be stored as part of service communication

We encourage users to avoid sharing sensitive information through social platforms.

  1. SMS & PHONE COMMUNICATION POLICY

By submitting your phone number:

  • You consent to receiving calls or texts about your service
  • Standard carrier charges may apply
  • You may reply STOP to opt out of marketing texts

Operational and appointment-related messages cannot be opted out.

  1. PAYMENT & BILLING INFORMATION

EMJ Solutions LLC uses secure third-party payment processors.
We do not store:

  • Full card numbers
  • CVV codes
  • Bank account information

Billing data is protected through:

  • Encrypted gateways
  • Tokenized payment systems
  • PCI-compliant processors
  1. VIDEO, PHOTO, & MEDIA CONSENT (IF APPLICABLE)

For marketing and portfolio purposes, EMJ Solutions LLC may request permission to:

  • Photograph completed projects
  • Record short walkthrough videos
  • Take before-and-after photos

We will:

  • Never capture identifying personal items
  • Never disclose your full address
  • Always request consent before filming inside homes or detailing vehicles

You may decline photo/video permissions at any time.

  1. DATA TRANSFERS OUTSIDE THE UNITED STATES

Our service providers may operate in multiple locations.
By using our Website, you consent to your data being stored in the U.S. or processed by international partners as necessary, following secure handling protocols.

  1. CHANGES TO THIS PRIVACY POLICY

EMJ Solutions LLC may update this Privacy Policy to reflect:

  • Changes in data laws
  • Business expansion
  • New service offerings
  • Website updates

Updates become effective when posted.
We encourage periodic review of this page.

  1. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy:

EMJ SOLUTIONS LLC

155 Willowbrook Blvd, Ste 110, Wayne, NJ 07470

Email: emjsolutions.us@gmail.com

Phone: +1 (848) 219 7059